Training inclubs

Training

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Deal with an established Australian company that understands the nuances of working with Clubs.
With 25 years experience, we can tailor solutions that will improve your bottom line by creating
efficiencies, upskilling and minimising risks that could affect your Club business brand.

TRAINING	Course Code	Duration	Description
Customer Service – i-serve		As Required Up to 12 months	Tested and proven program culminating in face to face training sessions with your staff. The program will embed into your culture the key elements of ‘winning’ customer service. Being on par in terms of price and quality only gets you into the game. Quality Customer Service wins you the game. Don’t be one of the countless Australian businesses who contribute to the loss of tens of millions of dollars annually in potential profits due to poor customer service skills. Make sure you are part of the winning team. Call today, don’t delay.
Club Compliance Management		1 day	We promise you won’t fall asleep. Stay ahead of the regulators. A lack of compliance or compliance knowledge comes the risk of exposure to loss, brand damage and litigation.The Club Compliance Management Course (CCMC) is specifically designed for the registered club industry (CEO’s, Operations, HR, Gaming, Security/Compliance, WHS and Duty Managers) who are responsible for the complex and diverse range of regulatory compliances applicable to your business. This intensive program is offered quarterly at centralized venues or on demand. A must to keep you ahead of the pack.
MS Word MS Excel and MS Outlook 2010 Workshop		1 day	Correctly operate word processing applications and design simple word processing documents. Create simple spreadsheets. Send, receive and manage electronic mail. This is a Basic Level course and assumes some prior knowledge in Word, Excel and Outlook.
Armed Robbery Survival Skills	10031NAT	4 hours	The premier survival course. Nationally accredited. Provides key learning outcomes to assist your staff in surviving a robbery situation. Most importantly this is an industry specific program delivered by club security experts.
First Aid		1 day	HLTAID003 Provide First Aid HLTAID001 Provide Cardiopulmonary Resuscitation
Provide Responsible Service of Alcohol (RSA)	SITHFAB201	6 hours	A mandatory qualification for employees of most licensed venues. Our program is highly informative, interactive and most importantly, enjoyable. Ask us about combining RSA with RCG. (conditions apply)
Provide Responsible Gambling Services (RCG)	SITHGAM201	6 hours	A mandatory course for individuals employed in the gaming industry or at gaming venues. Ask us about combining RSA with RCG. (conditions apply)
Food Safety Supervisors Certificate	SITXFSA101	1 day	Use Hygiene Practices For Food Safety (statement of attainment) Participate in Safe Food Handling Procedures (statement of attainment)

We are looking for Future Leaders in the Club Industry.

Our ‘Pathway To Excellence’ vocational programs in hospitality, business and management cater for entry level to senior management.

Our diploma programs attract 35% - 50% advanced standing for a Business degree (Gaming major) at Southern Cross University.

Play a part in the future of the Club Industry. Enquire now!

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Industry Courses

Online Armed Robbery Survival Skills
Dealing with Difficult People
Workplace Bullying
Drug And Alcohol Awareness
Emergency Evacuation
Workplace Fire Prevention & Response
Understanding Safety In The Office
Communicating Safety in the Office
Injury And Illness Part 1
Injury And Illness part 2
i-serve Customer Service
Office Leadership Skills
Leading The Way Skills For Supervisors
How to Run a Successful Meeting
Workplace Environmental Awareness
Social Media, Email and Online Etiquette
Office Manual Tasks and Hazards
Managing Change
Health And Hygiene Essentials For The Office
Ergonomic Essentials for the Office
Electrical Safety Essentials